Effective Date: September 10, 2026
Welcome to CLIVORAA, legally operated by Empire Furniture Home Decor.
This Shipping Policy explains where we ship, our shipping costs, order-processing times, estimated delivery times, tracking procedures, address requirements, cancellations, and what to do if an order is delayed, lost, damaged, or returned as undeliverable.
All prices and shipping charges mentioned in this policy are in United States Dollars (USD).
CLIVORAA currently ships orders to residential and commercial addresses within the United States that are serviced by our available domestic shipping carriers.
We currently do not ship to destinations outside the United States.
Shipping availability may depend on whether the destination can be serviced by our available carriers. If an address cannot be serviced, we will contact the customer regarding the order.
CLIVORAA currently offers:
Shipping Method: Free Standard Shipping
Shipping Cost: $0.00 USD
There is no minimum purchase requirement for free standard shipping within the United States.
The standard shipping cost for eligible US orders is therefore $0.00 USD.
If a special shipping charge ever applies to a particular order or destination, the applicable charge will be clearly displayed during checkout before payment is submitted.
Any shipping charge displayed at checkout will be part of the final order total shown to the customer before the order is placed.
Orders are typically prepared for shipment within 1 business day after payment has been successfully confirmed.
During order processing, we may:
Verify payment and billing information.
Review the order for accuracy.
Confirm the shipping address.
Pick and inspect the ordered products.
Package the order for shipment.
Transfer the package to the appropriate shipping carrier.
Processing times may occasionally be longer during periods of unusually high order volume, major sales events, or holidays.
If we become aware of a significant processing delay affecting your order, we will make reasonable efforts to notify you.
Our normal order-processing cut-off time is:
2:00 PM Pacific Daylight Time (PDT), Monday–Friday
Orders placed before the daily cut-off on a business day are generally queued for processing that business day.
Orders placed after the cut-off time, on weekends, or on recognized holidays are generally queued for processing on the next available business day.
The cut-off time determines when an order enters our processing queue and does not constitute a guaranteed shipment or delivery time.
After an order has been shipped, standard delivery generally takes approximately:
4–5 business days
Transit time may vary depending on the destination, carrier operations, weather, transportation conditions, and other circumstances affecting the delivery network.
Remote or rural destinations may occasionally require additional transit time.
For most standard orders, the estimated total delivery timeframe is approximately:
5–6 business days from the date the order is placed.
This estimate combines:
Approximately 1 business day for processing, and
Approximately 4–5 business days for transit
These are estimated timeframes rather than guaranteed delivery dates.
Actual delivery may occur earlier or later depending on circumstances such as carrier delays, weather, transportation disruptions, peak-season volume, or other events outside our reasonable control.
For this Shipping Policy, a business day means Monday through Friday, excluding applicable public holidays observed by CLIVORAA or the shipping carrier handling the shipment.
Orders are generally not processed on weekends or recognized holidays.
Carrier transit schedules may also be affected by weekends and holidays.
Depending on the destination and operational availability, orders may be shipped through carriers including:
USPS
UPS
FedEx
DHL
We select the carrier based on factors such as destination, service availability, package requirements, and operational considerations.
We do not guarantee that an order will be shipped through a specific carrier unless a specific carrier is expressly stated at checkout.
Orders shipped by CLIVORAA include tracking information when tracking is available for the applicable shipment.
After the carrier receives and scans the shipment, we typically send a shipping confirmation email containing the available tracking information within 24–48 hours.
Customers can use the provided tracking information to check the status of their shipment.
If you have not received tracking information within the expected timeframe, please contact us at info@clivoraa.shop with your order number so we can assist you.
Customers are responsible for providing a complete and accurate shipping address during checkout.
This includes, where applicable:
Full street address
Apartment, suite, or unit number
City
State
ZIP code
Please carefully review your shipping information before submitting your order.
If an order is returned because the shipping address provided by the customer was incomplete, incorrect, or undeliverable, additional shipping costs may apply if the customer requests that the order be reshipped.
Any applicable reshipping charge will be communicated before the order is reshipped.
If you need to change an item, update your shipping address, or cancel an order, please contact us as soon as possible after placing the order.
We will review requests received before fulfillment and will make reasonable efforts to accommodate them when possible.
Once an order has entered fulfillment or has been handed over to the shipping carrier, we may be unable to modify or cancel the shipment.
If an order can no longer be cancelled before shipment, customers may use the applicable return process after delivery, subject to the Return and Refund Policy.
If carrier tracking shows that your package was delivered but you cannot locate it:
Check around your delivery location, including your porch, entrance, mailbox area, mailroom, side doors, or other normal delivery locations.
Check with household members, neighbors, building management, or others who may have accepted the package.
Allow up to 24 hours, as carriers may occasionally mark a package as delivered shortly before it is physically delivered.
If the package still cannot be located, contact us with your order number and tracking information.
Where appropriate, we may assist with contacting or opening an inquiry with the applicable carrier.
Although we work to meet our estimated processing and delivery timeframes, shipments may occasionally be delayed by circumstances outside our reasonable control, including:
Severe weather
Natural disasters
Transportation disruptions
Carrier service interruptions
Unusually high carrier volume
Public holidays
Peak shopping periods
Regional delivery restrictions
Other unforeseen operational circumstances
When we become aware of a significant delay affecting an order, we will make reasonable efforts to provide available information and updated tracking details.
Delivery estimates are not guaranteed delivery dates.
If tracking indicates that a shipment has stopped moving for an extended period or appears to be lost in transit, please contact us with your order number and tracking information.
We may contact or submit an inquiry to the applicable shipping carrier to investigate the shipment.
Carrier investigations may take additional time to complete. We will provide available updates as the investigation progresses.
If your order arrives visibly damaged, please contact us within 48 hours of delivery.
To help us evaluate the issue, please provide:
Your order number
Clear photographs of the damaged product
Clear photographs of the outer shipping packaging
A brief description of the damage
We will review the claim and determine the appropriate resolution based on the circumstances. Depending on the situation, the resolution may include a replacement, repair guidance, or refund in accordance with our Return and Refund Policy.
If an order contains multiple products, the products may occasionally be shipped separately or arrive on different dates.
This may occur because of:
Product availability
Warehouse location
Package size
Packaging requirements
Carrier or fulfillment considerations
When products are shipped separately, separate tracking information may be provided for each shipment when available.
During major holidays, promotional events, and periods of unusually high order volume, processing and transit times may take longer than the standard estimates stated in this policy.
For time-sensitive orders, customers are encouraged to order in advance.
Where specific holiday shipping deadlines are known, CLIVORAA may communicate them through the website or other appropriate customer communications.
If a package is returned to CLIVORAA because the customer provided an incorrect or incomplete address, refused delivery, or the carrier was unable to complete delivery after the applicable delivery attempts, we may deduct applicable original outbound shipping costs and carrier return fees from any refund, where permitted and applicable.
If the package is returned because of an error by CLIVORAA or a carrier error for which the customer is not responsible, we will review the circumstances and determine the appropriate resolution.
CLIVORAA currently ships only within the United States.
Because we do not currently offer international shipping, international customs duties, import taxes, and international customs-clearance procedures do not currently apply to our standard domestic shipping service.
Shipping-related issues and returns are handled according to the circumstances of the order.
For information about eligible returns, return shipping responsibility, refunds, and refund processing times, please review our Return and Refund Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Business Name: CLIVORAA
Legal Business Name: Empire Furniture Home Decor
Website: https://clivoraa.shop/
Email: info@clivoraa.shop
Phone: +1 916-851-0033
Business Address: 3160 Gold Valley Dr #100, Rancho Cordova, CA 95742, United States
Live Chat: Available 24/7
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM PDT
Typical Response Time: Within 24–48 hours during business days
Time Zone: Pacific Daylight Time (PDT)